This policy applies to wisdomtrees.com and all subdomains, including shop.wisdomtrees.com, hence forward summarized as wisdomtrees.com
Refund Policy
https://wisdomtrees.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://wisdomtrees.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://wisdomtrees.com recommends that you contact the support team for your browser provider, as https://wisdomtrees.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: Except for Chakra Meditation Cards and Chakra Cleansing Oil, a request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, screen shots) of each type of the product offered before making a purchase.
For Chakra Meditation Cards: My 30-Day Money Back Guarantee: If for any reason you’re not satisfied with your Chakra Meditation Cards in the first 30 days after you’ve received them, I’ll issue a prompt and full refund. Contact me by email.
There’s only ONE condition: Please tell me the main reason you weren’t happy with the product, so I have a chance to make it better.